[NEW REPORT] The LOSt cause

Underwrite mortgages faster, with confidence

Meet Herman, the AI agent that handles 90% of underwriting tasks so your team can focus on the decisions that matter.

Trusted by industry leaders

Decision-ready files in minutes

Herman works like your best analyst, but faster, more consistent, and fully traceable. He classifies documents, extracts and verifies data, applies your credit policy, and produces a decision-ready case . Every step is logged, so recommendations are explainable, and auditable. Herman does the heavy lifting, and your team makes the final call.

See what changes when Herman handles your cases

When Herman takes over the manual work - collecting, verifying, and applying policy - your team gets decision-ready files in minutes, with full traceability and control.

Herman
Underwriting Agent
Complete
2m 47s
New case received09:14:02
Mortgage application — Janssen & Janssen, Bergstraat 15, Leuven · 2 borrowers · via broker portal
Step 1Documents collected & classified09:14:08
payslip_march_M_Janssen.pdf142 KBIncome Proof
payslip_feb_M_Janssen.pdf138 KBIncome Proof
payslip_march_L_Janssen.pdf128 KBIncome Proof
id_card_M_Janssen.jpg2.1 MBIdentity
id_card_L_Janssen.jpg1.8 MBIdentity
bank_statement_Q1_2026.pdf890 KBBank Statement
property_valuation.pdf3.4 MBValuation
credit_report_household.pdf245 KBCredit Report
8 documents classified
Step 2Data extracted & verified09:14:26
FieldValue
Marc IncomeEUR 5,794 /mo
Lisa IncomeEUR 2,490 /mo
HouseholdEUR 8,284 /mo
Property ValueEUR 490,000
Loan RequestedEUR 364,150
Credit (Marc)Score A
Credit (Lisa)Score F!
14 fields extracted · 13 verified · 1 flagged
Step 3Policy assessment complete09:14:52
Purchase PriceEUR 490,000
Household IncomeEUR 8,284 /mo
Debt Service Ratio36.2%
Total LTV74.3%
Employment StabilityBoth permanent
!Credit Score (Lisa)Score F
!Property Eligible ZoneReview
5 of 7 checks passed · 2 require human review
Step 4Recommendation generated09:17:14
Case #MC-2026-0847 · Marc Janssen · Lisa Janssen
Janssen & Janssen – Bergstraat 15, Leuven
Approve with Conditions
364k
Loan
74.3%
LTV
36.2%
DSR
Moderate
Risk
Assessment
Household EUR 8,284/mo — Marc EUR 5,794 + Lisa EUR 2,490, both permanent
Total LTV 74.3% within policy threshold
Debt service ratio 36.2%, within 40% limit
Both borrowers on permanent contracts
Conditions
Lisa credit score F below threshold — senior review required per §3.4 · Property zone — manual verification per §4.2.1
52 steps · 16 doc checks · 7 rules2m 47s

No rip-and-replace. Herman fits your existing systems

Most mortgage teams are constrained by the same reality: the work spans documents, email, spreadsheets, and multiple systems. Herman sits on top of your existing loan origination system and orchestrates the manual work across the process so cases move faster, with fewer errors and less operational risk.

With Oper our lenders see:

120 min → 3 min

Average time to decision-ready file

95%+

Data extraction accuracy across document types

Up to 90%

Of underwriting tasks handled without manual intervention

Why Oper?

Cut re-work and communication loops by 50%
By catching invalid inputs early and generating a structured summary of what was checked, Herman reduces follow-up questions and preventable rework.
Higher throughput during peaks - without adding headcount
When volumes spike, Herman keeps processing and prepares more cases to “decision-ready” in parallel, so backlogs don’t build and contracts don’t slip.
Consistent decisions across teams, sites, and time
Herman applies your credit policy the same way every time and flags exceptions consistently, reducing variability between analysts and helping you maintain predictable credit outcomes.

How Herman turns manual work into decision-ready files

From application to decision-ready file, Herman handles the manual work - using Computer Use and API/SDK integration. At all times your team stays in control: Herman does the heavy lifting, your underwriters make the final call.

Collect & Classify icon
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Collect & classify

Herman gathers the available inputs (IDs, income, bank statements, etc.) and identifies each document type.

Output: Organized FILE

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Extract & verify

Herman reads files, extracts fields, and cross-checks for gaps and inconsistencies so your team starts from verified inputs.

Output: Verified dataset

Analyze & Assess icon
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Analyze & assess

Herman assesses each case against your credit policy, calculates risk metrics and flags where human review is needed.

Output: Policy + RISK checks

Decision-ready Output icon
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Decision-ready output

Herman generates a structured case summary with clear reasoning and a full audit trail, cutting review time from hours to minutes.

Output: Decision-ready FILE

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Bank-grade Security

Oper is designed for financial institutions. Oper uses industry-standard controls and an ISO/IEC 27001–certified security program to protect customer data and support regulated workflows.

Find out more
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Klaus Kumpfmüller
CEO at HYPO Oberösterreich
"Thanks to Oper's innovative software solutions, we are successfully digitizing our mortgage origination process and making it future-proof. The implementation went smoothly and quickly within just 8 weeks thanks to the flexibility and commitment of the Oper team."
Hans Vermeulen
CEO at onesto
“At Onesto, our mission goes beyond granting loans. We aim to ensure that families can not only buy a home, but continue to live in it affordably in the long term. By integrating AI into our document analysis process, we free up valuable time for our experts to focus on each applicant’s specific situation. Herman supports our team in handling administrative complexity, so we can invest more attention in responsible lending and in connecting borrowers to renovation advice through our One-Stop Shop model.”
Attila Soós
Deputy CEO at Fundamenta-Lakáskassza
"Oper’s capabilities to tailor their solution to our specific needs exceeded our expectations and were further reflected during their thorough and professional onboarding process. We are more than excited for the full roll-out to our 1000+ agents and can’t wait to get additional value out of the Oper platform."
Yannick Grandjean
Digital Banking Manager at Bank Cler
‍“The new online mortgage application process significantly improved Bank Cler’s ability to distribute mortgages digitally. Compared to our previous channel, our reports show increasing volumes and a higher conversion rate.”
Herman Bruyland
Managing Director at Creafin
“Our credit application tool Creanet 2.0., developed by Oper Credits, facilitates a paperless, smooth and workflow driven origination process that enables us to expand our business. Furthermore, Oper Credit’s team is very responsive to our needs and is value added.”

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