About HYPO Oberösterreich

We are excited to announce our latest partnership with HYPO OOE (HYPO Oberösterreich) from Linz, Austria, one of the key players in Oberösterreich. With more than 130 years of company history, HYPO OOE is an established expert in residential construction and investment banking.

They serve over 100,000 customers through their 11 branches and are the best rated bank in Austria, having received an impressive A+ rating again from Standard & Poor's. Their mortgage business is evenly split between brokers and direct channels through its branches. This highlights the bank’s substantial footprint in the mortgage market and its strategic importance in regional banking.

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“We are thrilled to partner with HYPO OOE. This collaboration is a significant milestone for Oper as we expand in this strategic market. Our self-service affordability calculator will enhance HYPO OOE's customer experience and operational efficiency. We are committed to supporting their digital transformation and look forward to the positive impact on the Austrian financial sector." shares Geert van Kerckhoven, CEO and Co-founder.

The challenge

Despite HYPO OOE's strong market position, the bank faced significant challenges in its digital acquisition processes. The existing online capabilities were limited, leading to a complicated and inefficient process with low conversion rates. The primary objectives were to:

1. Generate qualified leads, allowing their advisors to save time and work more efficiently
2. To increase the number of new mortgage customers acquired through direct channels
3. To enhance the customer experience on their website

The specific needs included:

• A customer-centric onboarding flow that was data-driven to optimize conversions and improve customer experience.
• Instant qualification of customers and financing projects based on HYPO OOE's criteria.
• Increased efficiency to reduce the need for emails and manual actions by credit advisors or borrowers.

Our Solution and Implementation

In only 8 weeks from contract signature to go-live we addressed HYPO OOE’s digital acquisition challenges. Here is how our offering transformed the borrower journey and improved the workflow for the bank's advisors:

1. Oper Borrower Journey

• Digital Onboarding: Prospective borrowers now enjoy a seamless transition from website visitors to qualified mortgage customers, increasing conversion rates by reducing drop-offs.
• Data Entry & Compliance: Borrowers input essential data online for pre-approval, speeding up the process and ensuring compliance with privacy regulations, providing peace of mind to both customers and the bank. But compliance doesn’t stop at privacy - also regulatory requirements for lending are integrated into the system. All regulatory checks required by the Austrian-specific “KIM-Verordnung” have been seamlessly incorporated.
• Document Management: Digital upload and scanning of necessary documents eliminate physical paperwork, reducing turnaround time for loan processing and approval.
• Personalized Consultations: Borrowers can choose a branch for tailored advice, enhancing customer satisfaction with a blend of digital convenience and personalized service.

This streamlined digital process helps increase efficiency, transparency, and customer satisfaction, leading to higher conversion rates and quicker approvals.

2. Oper Application Manager

• Centralized Management: A central team manages the digital mortgage acquisition process, ensuring consistent quality and streamlined operations.
• Advisor Allocation: Seamless flow of mortgage applications from borrower to advisor without media discontinuities.
• Pricing Maintenance: Simplified tools for maintaining financing price structures allow quick adaptation to market changes, offering competitive rates.
• Document Review: Advisors can efficiently review and approve or reject uploaded documents, ensuring more effective and streamlined work streams.

This way, HYPO OOE’s advisors receive well-qualified leads and relevant cases, are able to focus on high-value tasks rather than administrative duties, improve overall productivity, and enhance customer interactions through personalized service.

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“Thanks to Oper's innovative software solutions, we are successfully digitizing our mortgage origination process and making it future-proof. Oper's expertise in digital mortgage solutions, combined with our in-house expertise, creates an intuitive customer journey, increases our efficiency in the advisory process and opens up a new channel for highly qualified  leads. The implementation went smoothly and quickly within just eight weeks thanks to the flexibility and commitment of the Oper team.” - Klaus Kumpfmüller, CEO HYPO OOE.

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The partnership between Oper Credits and HYPO OOE marks a significant milestone in the digital transformation of mortgage origination processes. With the successful implementation of our solutions, HYPO OOE is well-positioned to enhance its market presence, improve customer satisfaction, and achieve its growth objectives. We look forward to continuing our collaboration and driving further innovation in the financial sector.

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Stay tuned for more updates on how Oper Credits is helping financial institutions like HYPO OOE lead the way in digital mortgage solutions.

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